When contacted, Haptik declined to give an official response on the report. Jio was yet to comment on the development. Haptik was the first company to open source a conversation-based Entity Detection engine and is patent pending on our unique bot to agent routing capabilities. In April 2016, Times Internet led a Series B round of investment in Haptik, making it one of the most well-funded independent conversational AI companies in the world. Sensing the immense opportunity ahead, nearly 200 AI start-ups in India are today innovating and creating AI-based solutions for various industries. Chatbots are slowly becoming the default customer support solution for most services and Mumbai-based Haptik is one such AI-based platform – building applications for consumers, publishers and enterprises. More than 50% of Indian retail companies will be operating on AI by 2020, said PeopleStrong, a Software-as-a-Service (SaaS) HR technology and solutions company. According to an Accenture analysis, AI has the potential to add $957 billion to India’s economy in 2035.
